Pikok Privacy Policy

1What Data We Collect

Transparency is the foundation of pikok's Privacy Policy — you have the right to know exactly what information you share with us. We collect two types of data: what you provide directly, and what is automatically gathered while you use the platform.

In addition to the information you provide at registration, certain data is collected automatically when you use pikok — including your device information, IP address, browsing patterns, and gaming behavior. This data is used primarily to improve your experience and detect fraudulent activity.

2How We Use Your Data

Pikok is fully transparent about how your data is used. We will never use your information for any purpose you have not consented to. The key purposes for which we use your data are outlined below.

• Account Management: Your identity and contact details are used to create, verify, and maintain your account.
• Payment Processing: Your financial details are used solely to process deposits and withdrawals securely.
• Security Verification: Technical data is analyzed to detect fraud, money laundering, and unauthorized access.
• Service Improvement: We analyze your usage patterns to continuously improve the platform.
• Customer Support: Your information is used to resolve any complaints or queries you raise.
• Promotional communications: You'll receive notifications about bonuses and offers with your consent. You can opt out at any time.
• Meeting legal obligations: Certain data must be retained to meet regulatory requirements.

Pikok never uses your personal data to make automated decisions that could negatively impact you. Any account review, if required, is always carried out by a human reviewer.

3Data Sharing & Third Parties

Pikok never sells your data — this is a core principle of our Privacy Policy. However, limited information may be shared with trusted partners as necessary to operate our services.

• Payment Providers: Only the information required to complete a transaction is shared with payment gateways such as Mobile Pay, Nagad, and similar services.
• Game Providers: Third-party game studios only receive the minimum data necessary to operate their games.
• Legal Authorities: Providing data in response to a valid court order or government authority is a legal obligation.
• Fraud Prevention: Anonymised data may be shared with fraud detection agencies.

In the event of a change in ownership or merger, your data may be transferred to the new entity. You will be notified in advance, and the same privacy protections will continue to apply.

4Cookies & Tracking Technologies

Pikok uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and personalise the platform.

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your preferences, language, and settings for a smoother experience each time you log in.
• Analytics Cookies: Used to understand how the platform is being used. All data is fully anonymised.
• Marketing Cookies: To show you relevant promotions. You can turn this off at any time.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform. For detailed instructions on changing cookie settings, refer to your browser's help section.

5Data Security Measures

Pikok uses industry-leading technology to keep your data secure. Our security team monitors systems around the clock, ready to respond to any threat.

• SSL/TLS Encryption: All data transmitted via the website and app is protected with 256-bit encryption.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account. Enable OTP verification at login.
• Regular Security Audits: Regular penetration testing is conducted by external security experts.
• Data Minimization: Only the data strictly necessary is collected. No unnecessary information is retained.
• Staff Training: All pikok staff are trained in data protection and bound by confidentiality agreements.
• Incident Response Plan: In the event of a data breach, affected users will be notified within 72 hours.

That said, no internet transmission can be guaranteed 100% secure. You also play a role — use a strong password, avoid logging in on public Wi-Fi, and contact pikok support immediately if you notice anything suspicious.

6Your Rights

Pikok's privacy policy gives you full control over your data. The rights listed below are yours, and we are committed to upholding every one of them.

• Right to Access: You can request a full summary of all data we hold about you. We'll respond within 30 days.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information. Once verified, updates will be made promptly.
• Right to Erasure: After your account is closed, you may request that your data be deleted. Some information may need to be retained for a specified period due to legal obligations.
• Right to Restrict Processing: You may object to the use of your data for specific purposes at any time.
• Data Portability: You may request a copy of your data in a machine-readable format.
• Marketing Opt-Out: You can stop receiving promotional communications at any time — via the unsubscribe link in any email or by contacting support.

7Data Retention Period

Pikok does not retain your data longer than necessary. Retention periods are defined based on the type of data involved.

• Account Information: For the duration your account is active, and up to 5 years after closure.
• Transaction Records: A minimum retention period of 5 years is required under financial regulatory guidelines.
• KYC Documents: Up to 5 years after account closure. This may be extended if required by law.
• Log Files & Technical Data: Typically 12 months. May be extended if required for a security investigation.
• Customer Support Contact: Retained for up to 3 years after last contact.
• Marketing Information: Removed from marketing lists immediately upon opt-out.

Once the retention period ends, your data is securely deleted or irreversibly anonymized so you can no longer be identified in any way.

8Minor Protection

Pikok is strictly for users aged 18 and above. Our Privacy Policy places special emphasis on protecting minors. Age verification is mandatory during the registration process.

If parents believe their child is using Pikok, they should immediately support@pikok.click-. We'll act promptly. To learn more about Responsible Gaming, visit our Responsible Gaming View Page.

9Changes to the Privacy Policy

Pikok may update this Privacy Policy from time to time. How you are notified will vary depending on the nature of the changes.

• Important Changes: You will be notified in advance via email or app notification — at least 30 days before any changes take effect.
• Minor Changes: The last updated date on this page will reflect any changes. We recommend checking back regularly.
• Continued use after changes: Continued use of the platform after any updates will be considered acceptance of the revised policy.

If you need a previous version of the Privacy Policy support@pikok.clickSubmit your request at the provided address. We maintain a history of recent changes.

10Contact Us

For any privacy-related questions, concerns, or requests, please contact our data protection team. We typically respond within 24–48 hours.

If your privacy concern is not resolved to your satisfaction, you have the right to lodge a complaint with the data protection authority in your country.